Needing to return a pair of shoes given to Gise for his birthday, I called up the store Sunday night hoping a machine would give me their hours. Yes, Sole Mates, would be open at 10am Monday morning. I loaded 'em up at about 9:50 and arrived to find a closed store. We waited awhile. And we happened upon a sign stating their store hours. With the wonderful invention of Wite-Out, MONDAY'S HOURS WERE VANISHED!!
A call was place to the mis-informed machine. In short, I told them I was upset and how unprofessional it was that their hours were contradictory. And that I would not be shopping with them again. (There was another incident also awhile back.)
I got a voice mail later that day, apologizing for the mix-up. He also gave me the correct hours they are open.
Tuesday arrives, and our van is loaded up again at 10:00am. I get hopeful as I see a truck parked right next to the entrance. Hope went to the wayside as the lights were off and the Closed sign was once again on the flip side. UGGGHHH!!!
We left, after placing another message on a now-blank greeting from the establishment telling we were there and they weren't, we got Dunkin' Donuts next store. After paying for my Munchkins, I stormed into that parking lot and shoved the bag of shoes in their mailbox. I left another message telling them to call me for a credit on my credit card.
He called. He was rude. He wasn't apologetic. He gave excuses. He gave me my refund.
Would you do what I did? Was I right? Is it acceptable? Do most people usually blow these things off and get taken advantage of? Don't these businesses need to know when they are wrong and could be better?
I have had a similar experience with another local business a couple months ago also. I called and left a message about my disgust. I know both of these businesses are run by Christians too. It makes me less upset, but more saddened. I know we are human and make mistakes and sin, but to repeatedly be that way? And to treat me like crap on the phone?
Maybe they don't run their business the way I would if I had one. Don't you think they could open up the door on time though? Is that too much to ask when running a business? Whatever. I thought I would throw it out there for you all. I don't care about it anymore. I made my peace and spoke my mind. And I will not be going back to Sole Mates in Crown Point, Indiana again.
1 comment:
That is so funny....I was just googling on sole mates to see if they had a website. It pulled up your blog and I had the same thing happen to me today!!! I had the twins loaded up and was running errands, the last stop in Crown Point to the store and it was closed. This was today (Tuesday) and the sign said open at 10:00. It was about 10:15-10:30ish. I was pissed because I made a trip out there just for that and you know how its not easy just jumping in the car with your kids!
It's too bad because I really like their merchandise. I've bought many gifts there.
I just found this funny that you wrote about this in your blog and I just had it happen to me today!!!
PS I stopped by yesterday hoping to see you and catch up a little. Hope your day at the beach was fun. I'll give you a call soon.
Lisa
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